SUPPORT & CONTACT
Questions about the app, a saved case or adapter compatibility? Start here.
Include your phone model, app version and a short description of what happened. For connection questions, include the adapter model and vehicle year, make and model.
support@trisavik.com ↗Opens your email app. Nothing is sent until you send the message. You can also copy the address into your preferred mail service.
For questions about information you’ve shared with us, contact our privacy mailbox. Support cannot remotely retrieve records stored only on your phone.
privacy@trisavik.com ↗Please avoid sending passwords, payment details or a full VIN unless specifically needed for your request.
COMPANY & MAILING ADDRESS
Automotive diagnostic software built to help DIYers and technicians work from evidence.
COLLABÜRO · BUSINESS MAILING ADDRESS
499 Preston StFor product or business inquiries, email support@trisavik.com.
BEFORE YOU CONNECT
The scanner adds supporting evidence to your diagnosis. It does not read every module or make a diagnosis automatically.
Available information varies by adapter and vehicle. Do not purchase an adapter solely on the basis of its Bluetooth name; verify its supported connection type. Code clearing is not an advertised feature.
CHOOSING AN OBD READER
Start with the exact model and connection type. These manufacturer links are useful starting points, not a guarantee of compatibility with every vehicle or phone.
Despite the BLE name, this model also supports Bluetooth Classic—the connection used by TRISAVIK’s current Android scanner.
View Veepeak product detailsA Bluetooth adapter for Android and Windows. It is another model to evaluate; end-to-end compatibility with TRISAVIK has not yet been validated.
View OBDLink product detailsTRISAVIK currently supports Bluetooth Classic SPP and supported CAN OBD vehicles. Manufacturer specifications may cover more than TRISAVIK supports. These are independent, non-affiliate links; no partnership or manufacturer endorsement is implied. Prices and availability are shown by the manufacturer.
COMMON QUESTIONS
In the app, open Settings → Privacy & data → Delete all saved diagnoses. This removes saved diagnoses, case records and imported reports. Garage vehicles, Toolbox and appearance settings remain. Deleting a Garage vehicle separately does not remove its snapshots from existing cases.
The current app has no account-based recovery or synchronization. Clearing app storage removes local information. Keep that in mind before clearing storage or uninstalling.
Stop the procedure. Follow the app’s available options for missing tools, information or safe access, and seek qualified help where needed. An unperformed test is not proof that a component has failed.